Upgrade Terms
- Manual Upgrade
- You can upgrade your agency package manually by requesting that through your Host Support Form.
- Our team will contact you to confirm your request, then send you a link to complete the amount of the insurance deposit.
- Confirm receiving your insurance deposit payment
- Our team will active your new agency upgraded package
- Automatic Upgrade
- Each agency package has targets in terms of sales target, minimum trips Target, insurance deposit amount which you have to reach and complete to be able to upgrade your agency package.
- Once you achieve all of them, our team will automatically inform you and after congratulating you, the new agency package features will be opened for you to use.
- Kindly note that trivroo reserves the right to upgrade any agency once it has completed its sales, minimum trips, insurance deposit amount targets.
Downgrade Terms
- Manual Upgrade
- You can downgrade your agency package manually by requesting that through our Host Support Form.
- Our team will contact you to confirm your request, then invoicing you for the rest of the insurance deposit from the upper package to equal the insurance deposit of the new lower package.
- You have to remove or delete the extra published trips from your trips list to comply with your new lower package. Otherwise our team will delete the lowest profitable trips.
- You have to decrease your staff, by sending back their IDs to comply with lower package staff numbers. Our team will inform you where to ship these IDs, we will keep these IDs in case you upgrade your package again, want to keep the same staff members. (Kindly note that if you don’t send back staff IDs, your agency will get banned for 10 days till we receive them. Check Banning & Blocking).
- Automatic Upgrade
- In case you fail to pay silver, gold, platinum and diamond packages that have monthly membership payments, our team will start to deduct it from your insurance deposit, but once your insurance deposit reaches the limit of the lower package, our team will downgrade your agency package automatically.
- In case you committed many violations which leads to many deductions from your insurance deposit, so once your insurance deposit reaches the limit of the lower package, our team will downgrade your agency package automatically.
Kindly note that:
- You have to remove or delete the extra published trips from your trips list to comply with your new lower package. Otherwise our team will delete the lowest profitable trips.
You have to decrease your staff, by sending back their IDs to comply with lower package staff numbers. Our team will inform you where to ship these IDs, we will keep these IDs in case you upgrade your package again, want to keep the same staff members. (Kindly note that if you don’t send back staff IDs, your agency will get banned for 15 days till we receive them. Check Banning & Blocking).
