Invoicing & Billing #
- We have explained in details all kinds of commissions and deductions which we may apply and you will see it in your invoice:
1- Trip Commission: The percentage fees which the platform will get/deduct from each trip that your agency will complete according to your agency package. Check Agency Package.
2- Monthly Membership: The monthly payment which the platform will get for your agency package membership according to your agency package. Check Agency Package.
3- Insurance Deposit: The amount that trivroo will reserve as an insurance deposit in case you would not comply with the platform policy and conditions or make any violations against the travelers or during any of your trips. So the platform can cover the damage that you accused and compensate the travelers.
Kindly note the following rules:
- In case you decide to close or sell your agency, you will get the insurance deposit that you have paid till the date of closing after invoicing your agency balance regarding trips commission, monthly membership, violations..etc.
4- Insurance Deposit Installments: To pay your insurance deposit, trivroo offers for the hosts 2 methods to complete it:
1- Full Amount at Once: You can pay the full amount of your selected package insurance deposit at once, when you register or upgrade your agency package. Only the diamond package has to be fully completed and equal to the most expensive trip in your agency.
2- Pay by Installments: You can easily pay for your selected package insurance deposit by installments. Check how it works in the following:
- For the bronze package, the insurance deposit for the bronze package is $500, so you can pay the $500 at once after the verification interview, or our team will start deducting 10% of each trip your agency will complete till you complete the $500.
- For the silver package, the insurance deposit for the silver package is $5000, so you can pay the $5000 at once after the upgrade meeting (Bronze Ins. Deposit ($500) + 4500$= $5000), or our team will start deducting 10% of each trip your agency will complete till you complete the 5000$ (Bronze Ins. Deposit(500$) + 10%/Completed trip).
- For the diamond package, you can not pay your insurance deposit by installments, your insurance deposit is supposed to be the same amount of the most expensive trip budget you want to publish in your Agency.
- Once you complete your insurance deposit of your package, our team will stop deducting any amount from your trips revenues related to the insurance deposit.
- In case you decide to close or sell your agency, you will get the full amount of your insurance deposit unless you have any deductions regarding any violations.
5- Traveler Payments Method: We provide many payment gateways which facilitate the travelers to pay the costs of trips. These gateways get a percentage fee and fixed amount of the traveler payment, which we will convey to your bill. Such as Paypal Germany deducts 4.49% + €0.39 from each payment, in case the trip is in the EU and travelers too (kindly note that these fees may differ from one region to another).
6- Host Transfer Method: We offer many payment gateways to let you as a host, to receive your agency revenue in a smooth and flexible way according to your country’s regulation and law. These gateways get a percentage fee and fixed amount of your payment, which we will convey to your bill. Such as Stripe deducts 1.5% + €0.25 form each payment
for standard European Economic Area cards (kindly note that these fees may differ from one region to another for ex. but 2.5% + €0.25 for UK users).
7- Cancellation Fees: If the traveler canceled the trip booking, so in this case and according to your trip cancellation policy regarding the cancellation percentage fees, our team will deduct this percentage and transfer this to your agency balance.
Kindly note that in case your insurance deposit is not completed, our team will add the cancellation fees to your insurance deposit balance.
8- Violations & Compensation: We hope that you and your staff follow our instructions and rules to avoid any kind of violations which will lead our team to deductions from your insurance deposit to compensate travelers and any extra charges which we may pay as an apology to travelers.
For example, if you as a Host canceled a booked trip that will lead our team to find more expensive trip for the traveler so the different between your trip and the expensive trip will be deducted from your insurance deposit, plus also banning or blocking your agency, so that we hope that under any circumstance to not cancel any booked trip and try to contact us, so we can help you.
– Revenue & Taxes: #
– Revenue invoicing Terms:
- You have 2 options to get your agency revenue:
1- Get your trips revenue trip by trip within 3 to 5 working days (kindly note that you may lose more money because of the transaction fees).
2- Get your trips revenues monthly with one payment at the 1st of each month.
- Our team will issue an invoice for each trip you will complete and send it to your registered email.
kindly note that your invoice will include the following terms too:
- Trip commissions.
- Agency monthly membership (if applicable/according to your agency package).
- Insurance deposit balance.
- Sales target balance of your agency package.
- Trips target of your agency package.
- Any deduction related to violations, Host support..etc.
- You may be asked to pay taxes in your country regarding your work with us, so you have to contact your taxes authorities and check how you would handle it.
